We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below, (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). Please send your letter of complaint to:
Amax Estates and Property Services Limited
169 Parrock Street, Gravesend, Kent, DA12 1ER
Tel: 01474 564444
What will happen next?
We have chosen to use the following redress providers:
Consumer Business to Business
The Property Ombudsman (TPO) RICS Dispute Resolution Services (DRS)
Milford House Surveyor Court
43-55 Milford Street Westwood Way
Wiltshire, SP1 2BP CV4 8JE
Tel: 01722 333306 Tel. 020 7334 3806
Email: firstname.lastname@example.org Email: email@example.com
Please note that any referral to The Property Ombudsman following our final response must be made within 12 months off receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.