Tue 15 Nov 2016
The debate will be held tomorrow at 12 noon on on VTUK’s Twitter page - here - with agents and landlords encouraged to tweet questions, queries and opinions on the changes using #QuestionTribe.
Regulation changes introduced just over a year ago require agents or landlords to provide adequate responses to tenants’ complaint within 14 days to ensure a section 21 is served. Should this fail and the tenant complains to the local authority, the agent could be at risk of not being able to serve a Section 21 for six months.
In September this year a Fixflo report - based on feedback from 300 letting agents - revealed that one in 10 were unsure what was required to provide an “adequate response” to a tenant’s request for repairs, whilst eight per cent were completely unaware of the changes.
Fixflo - which has Countrywide, Connells and Zoopla amongst its investors - is run by former property lawyer Rajeev Nayyar; VTUK, set up in 1989, provides software to letting agents as well as other sectors of the property industry.
Source: Letting Agent Today